With our convenient shopping cart it is easy to shop online. If you do not feel comfortable using your credit card online, please feel free to email us a copy of your order sales@toolsunlimited.com. Our staff will place the order for you, send you a total and supply you with an address to send payment to. Accepted forms of payment are Money Orders, Personal Checks, Cashiers Checks, Visa, MasterCard, Discover & American Express. When payment arrives, your order will be shipped promptly.

All Prices are shown in U.S. Dollars. All prices are subject to change without notice. Customers will be notified of price changes on invoices. Any specials, sales, discounts or other offers are subject to the limitations of that offer and may NOT be combined with any other offer of any kind, nor are any offers retroactive.

Items accepted for exchange, will be exchanged for merchandise of equal or greater value only or the customer will be given store credit. The customer is responsible for the return freight costs unless the reason for the exchange is the result of an error by ToolsUnlimited.com. To request a return, please email returns@toolsunlimited.com, include your invoice number alone with the items you wish to return/exchange and details about why a return or exchange are necessary. All requests for returns/exchange must be made within seven days from receiving the product. All items MUST be returned in thier original packaging or a 15% restocking fee will apply. Items that may not be returned for any reason include, but are not limited to: special order items. If you return an item, you will receive a store credit or exchange, sorry no refunds. Re-stocking charges may apply to items returned over 30 days and/or without receipt. If the reason for the return is due to an error by ToolsUnlimited.com, you can email us to request a Postage Paid call tag via returns@toolsunlimited.com.

If you receive merchandise that was damaged in transit, you can contact our Customer Service at members@toolsunlimited.com DO NOT return damaged merchandise unless instructed to do so by ToolsUnlimited.com Customer Service. Replacement items will then be sent to the customer. Refunds will not be given on damaged items, replacements only. Replacement items will be sent via the same delivery method as the original shipment. By placing an order from ToolsUnlimited.com the customer accepts that all damages are the responsibility of the carrier and that all items shipped by ToolsUnlimited.com were sent in good condition. All damages must be reported to the carrier of the package or ToolsUnlimited.com Customer Service within 3 days of receipt of your package. No refunds will be issued on damaged items, they will be replaced only. All shipments are F.O.B. Shipping Point and become the property of the receiver upon being turned over to the carrier.

We make every effort to ensure that everything you receive is just as it should be, but sometimes an item can have a defect that is not noticed until it is delivered to the customer. If this happens, please email us at members@toolsunlimited.com for further instructions within 3 days of receipt of the package. Orders can not be cancelled, refused or returned because of a manufacturers defect. The defect will be corrected.

We make every effort to fill orders correctly, but our staff is only human. If we make a mistake we reserve the right to correct it. If we shipped you the wrong items you may return them for the correct items. Please email your order number, item number of the product with a short description of the problem to us within 3 days of receipt of your shipment. If you ship back the incorrect items via UPS ground or U.S. Mail Parcel Post. we will credit you the return shipping. C.O.D.'s will not be accepted.

If we charged you for an item, which was not in your shipment, please send a copy of your invoice with the missing item (s) number circled along with a short signed statement about the missing items to us. Claims for shortages can NOT be phoned in or emailed, we need documentation to investigate. All claims for shortages must be made within 3 days of receipt of your package. We reserve the right to correct any mistake or replace any missing item.

Orders may not be returned, cancelled or refused because they did not reach their destination by a specific date. By placing an order with ToolsUnlimited.com, the customer agrees that ToolsUnlimited.com is not responsible for shipping delays caused by the carrier or by weather or other conditions. We make every effort to ensure that orders are processed in a timely manner and to accommodate customers who are placing last-minute gift orders.

We strive very hard to ensure that we maintain adequate inventory levels. We have a large inventory and receive shipments of new merchandise weekly. However, we can not guarantee that every item will be in stock every day. Unless otherwise specified by the customer, we will generally ship all orders within the first 24 hours after the order is placed. Orders that can be filled completely upon receipt will be shipped usually within 1-2 business days. If there are any items that are out of stock, the order will usually be held for 10-14 days to give us time to try to complete the order. For the purposes of Federal Trade laws, our official delivery time is 6-8 weeks, though most orders are completed long before that time. If we are unable to get a product in stock in a timely manor or if the item (s) have been discontinued and we are no longer able to get the product, you will be not be charged for that item. Sorry, no refunds, exchanges and store credits only.

By placing an order with ToolsUnlimited.com through the mail, on the phone or over the internet or other method, the customer is providing an electronic signature and authorizing this charge to his/her credit card and agrees to pay those charges including any applicable shipping charges. The customer states that he/she has read and understands the ordering policies of ToolsUnlimited.com. The customer further agrees that in the event of any return or exchange, that the customer will receive only a store credit, no refunds. Unpaid balances more than 30 days old will be turned over for collections. Customers will be financially responsible for cost of collections, interest, legal fees, and penalties on any unpaid balances. In the event of a charge back request, the customer will be responsible for a minimum $15.00 administrative fee per incident. This fee covers the administrative costs, mail, and copies to respond to a charge back. All orders must be paid for in full before order will be shipped. There will be a $25 service fee for all returned checks.